Did you know that four times a year, there's a dedicated Get to Know Your Customers Day? While its origins are a mystery, the reason we celebrate it is crystal clear. On this day, and frankly, every day, your customers should be your VIPs - here’s why.
If you're at the helm of a thriving business, you're no stranger to the symbiotic relationship you share with your customers. The data doesn't lie, and customer loyalty significantly impacts your bottom line.
🙌 Loyal customers are willing to pay more for your product or service.
😇 A single negative experience can take as many as 12 positive ones to correct.
💸 It costs more to acquire a new customer than it does to retain one.
It’s clear that there’s good reason to know your customers, but putting that information to good use is when things get really exciting!
Once you know your customers, you open up a world of opportunities to personalize their experience. From referral campaigns to bespoke loyalty programs, there’s no shortage of opportunities to explore once you tap into the power of personalized rewards and incentives.
Once you know your customer, you have the opportunity to customize the rewards and incentives you offer to suit their specific needs and preferences. The result? A gift card they want to receive and will go the extra mile to earn.
By using a rewards and incentives platform like Tillo, you can tap into powerful gift card discounts from thousands of big-name brands that will help your budget go further. Alternatively, pass all or part of the discount on to your customers to make your rewards even more rewarding.
The very nature of digital gift cards makes them perfect for today’s fast-paced consumer. Unlike physical rewards that can take days to process, a digital gift card can be sent, received, and spent in a matter of seconds. Having the ability to reward your customers at exactly the right moment is game-changing and reinforces positive behaviors you may be trying to build.
Personalization at scale can be tricky, but with digital gift cards and innovative delivery methods like Tillo’s ChoiceLink, it gets a whole lot easier. Rather than sending a one-for-all card, a ChoiceLink allows you to retain a sense of personalization while simultaneously ensuring you delight every customer.
Last but not least, gift cards are global, and with a platform like Tillos, you can access rewards and incentives from 2000+ brands in 37 countries. Scaling internationally becomes a breeze with rewards and incentives from the world's leading brands at your fingertips.
Getting to know your customers goes well beyond sending out a satisfaction survey; it’s about creating connections that last, utilizing insights to build genuine relationships, and employing innovative strategies like digital gift cards to keep them coming back for more.
Ready to transform your customer relationships? Talk to Tillo to learn more about using personalized rewards and incentives in your customer acquisition, engagement, and retention strategies.