Hello!
We’re Reward Cloud Limited (CRN: 10051136) trading as Tillo. You can find us at Unit 14 Hove Business Centre, Fonthill Road, Hove, England BN3 6HA.
We provide on-demand access to gift cards from the broadest selection of the world’s favourite brands and always strive to deliver more rewarding experiences for customers everywhere. As a result, we collect personal data about you to provide our service, and we want to be clear and transparent as to what we do with it.
If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us at privacy@tillo.io.
If we send you our news updates because you have opted-in to receive them, we rely on your consent to do so. If you have not opted-in and we send you our news updates, we do this because of our legitimate interest to promote our business.
You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any of our emails, or by emailing privacy@tillo.io.
We store your data in the European Union, primarily in the Republic of Ireland.
Whenever we transfer your personal information outside of the UK and the EU, we ensure it receives additional protection as required by law. You can contact us at privacy@tillo.io for more detail on this.
We will only retain your personal information for as long as we need it unless we are required to keep it for longer to comply with our legal, accounting or regulatory requirements.
In some circumstances we may carefully anonymise your personal data so that it can no longer be associated with you, and we may use this anonymised information indefinitely without notifying you. We use this anonymised information to analyse our programmes and support other similar programmes around the world.
You also have the right to lodge a complaint with your relevant supervisory authority, you can find which one applies to you here.
We will always aim to comply with these requests unless there is a legal reason why we cannot do so.
Questions, Comments and More Detail
Your feedback and suggestions on this policy are welcome.
We’ve worked hard to create a policy that’s easy to read and clear. But if you feel that we have overlooked an important perspective or used language which you think we could improve, please let us know by email at privacy@tillo.io.
Our Information Security Policy is available on request - If you require a copy, please email privacy@tillo.io.
This privacy policy was last updated on 31 March 2021.
Cookie Policy
Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. We only use (and store) non-essential cookies on your computer's browser or hard drive if you provide your consent.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all orparts of our site.
Cookie | Purpose | Duration |
_ga | Google Analytics | 24 months |
__hstc & hubspotuk | Marketing/Tracking | 13 months |
__hssrc & __cfruid | Session tracking | session |
_hp2_id.APP_ID | Heap - User cookie (stores user_id, identity, other ids) | 13 months |
_hp2_ses_props.APP_ID | Session properties cookie (stores timestamp and cookie domain/path) | 30 minutes |
_hp2_props.APP_ID | Event properties cookie (stores properties set by addEventProperties API) | 13 months |
_hp2_hld.* | Used to determine which domain a cookie can be set on (since public suffix domains block setting cookies on the top level) | Should not persist |
_hjSessionUser_{site_id} |
User attribution |
365 days |
_hjid |
User attribution - ensures data from subsequent visits are attributed to same user ID |
365 days |
_hjFirstSeen |
Session tracking - identifies a new user’s first session |
Session |
_hjUserAttributesHash |
User attributes sent through to Hotjar Identify API that are cached |
Session |
_hjCachedUserAttributes |
Stores user attributes sent through to Hotjar Identify API whenever not in the sample - collected attributes saved following interaction with Hotjar feedback tool |
Session |
_hjViewportId |
Stores user viewport details such as size and dimensions |
Session |
_hjSession_{site_id} |
Session data |
30 minutes |
_hjSessionTooLarge |
Session data - stops collecting if session becomes too large |
Session |
_hjSessionRejected |
Session data - rejected sessions due to server overload |
Session |
_hjSessionResumed |
Session data - set when a session is reconnected to Hotjar servers after a break in connection |
Session |
_hjLocalStorageTest |
Session data - checks if Hotjar Tracking Code can use local storage, which is deleted almost immediately after it is created |
Under 100ms |
_hjIncludedInPageviewSample, _hjIncludedInSessionSample |
Session data - set to determine if a user is included in data sampling defined by pageview limit or daily session limit |
30 minutes |
_hjAbsoluteSessionInProgress |
Session data - pageview |
30 minutes |
_hjTLDTest |
Session - determines most generic cookie path to use to share cookies across subdomains where applicable |
Session |
_hjRecordingEnabled |
Session recordings |
Session |
_hjRecordingLastActivity |
Session recordings - set in session storage as opposed to cookies |
Session |
_hjClosedSurveyInvites |
Feedback tool - Set when a user interacts with a link survey invitation modal |
365 days |
_hjDonePolls |
Feedback tool - set when a user completes an on-site survey |
365 days |
_hjMinimizedPolls |
Feedback tool - set when a user minimises an on-site survey and ensures the survey stays minimised when navigating through the site |
365 days |
_hjShownFeedbackMessage |
Feedback tool - set when a user minimises a feedback widget and ensures the widget loads as minimised when navigating to another page |
365 days |
__zlcmid |
Customer support widget - stores visitor ID for widget authentication |
365 days |
__zlcprivacy |
Customer support widget - store’s visitor’s decision on CookieLaw Javascript API |
365 days |