Elevating Employee Rewards with Tillo

By harnessing Tillo's expansive brand network nd intuitive gift platform and API, My Staff Shop has streamlined its benefits offering and enhanced its overall value proposition to employees.

"We've been in the rewards space for a number of years, and it was getting to the point where our existing gift card provider simply couldn’t provide the quality of service we needed. It became really apparent that we needed to combine our gift card providers into one.”

Gemma Googan, Managing Director of My Staff Shop

“We are still quite a small team at My Staff Shop, so, from an operations perspective, we don't have a team that works nights or at the weekend. This means that when we were experiencing high levels of gift card processing errors, or API failures, they really had a huge impact on our end user - and that simply wasn’t good enough.”

“Previously, we really struggled during busy peak periods, which meant a lot more work for our operations team. They came to work and had to pick up the pieces when API calls failed overnight or on weekends. It became clear that we needed to work with someone who could cope with large volumes.”

Empowering employees with seamless rewards.

Tillo's comprehensive platform features, including a user-friendly cancellation process and exceptional communication channels, were also a cut above the rest.

“There was always a mismatch between our orders and our old system, which meant that cancellations weren't really a feature because you couldn't use them. I love the solution that Tillo brings in terms of the cancellation process of orders because it's user-friendly. You can actually find an order within seconds and cancel it according to the guidelines you have from your retailers.”

“The Tillo Hub provides really great information on things like promotions and new products. Our account manager, Hannah, is always there, and I don't think it has ever taken her more than a day to get back to me - that just makes for a great, open, and honest partnership.”

One integration, endless opportunities.

With just one contract and one integration to Tillo’s robust and reliable API, My Staff Shop transformed its operations, regaining the power to do more for its customers and grow its business.

From failed API calls and false promises to their best Q4 to date - the opportunities are now endless for My Staff Shop with Tillo.

"Going live with Tillo was a really easy implementation process. We've gone through that process three times now with different providers, and it was by far the easiest integration with Tillo, so thank you.”

"Both operationally and for the finance team, working with Tillo was just a dream, turning what was usually a particularly painful Q4 period into something seamless, resulting in our best year yet!”

Gemma Googan, Managing Director of My Staff Shop.

"We're incredibly proud of our industry-leading platform and work hard to ensure we always provide our customers with the best tech from which they can build and grow their business. It's great to hear how Tillo has helped improve operations for My Staff Shop, and that's a testament to the robust and reliable platform and API that Tillo is known for. "

- Alex Preece, CEO and Co-Founder of Tillo