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Tillo's Year in Review 2022


#happybirthdaytillo


Our innovative platform empowers you to tap into new, lucrative, and exciting revenue streams to supercharge sustainable and profitable growth using the power of digital gift cards.

In 2022 we reached £2 billion total transactions and counting


  


growth

The US now represents 10% of Tillo revenue

 
growth

We now have 84 employees across the UK and US

 

The Tillo Platform


spotifyuberamazon

number of brands on the platform up by +18%

7,000
monthly searches for new brands

connections

 



increase in new
brand / buyer connections

JAN 10% 20% 30% 40% 50% FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC
JAN 10% 20% 30% 40% 50% FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC
promotions

 


increase in
promotions party



 Buyers 

honeyquidcobitrefill
klarnapaypalrevolut
  Load value: +300% Reward Pass Sales +200%

Growth

Jan - Dec 2022
 

  

Fun fact: We sold 142,888 codes on the 11th February, that's
more codes than on any other day of the year!

£1bn
total gift card sales

£39.01
average gift card sale

k
Transactions

transactions

m
Transactions

£
Average gift card sales

cyber weekend sales

£
Average gift card sales

Customer Service

tickets rated amazing or great

Tickets rated
"amazing" or "great"

  

Average time to close a ticket

average response timearrow up

14 min avg. response time
(-84% y/y decrease)

tickets served

Tickets served
by Tillo

support

tickets resolvedarrow down

Tickets resolved via
self-serve help content
(20% y/y increase)

 

tickets served

Resolved in less than 8 hours
(by the Tillo team)

tickets resolved

Tuesday busiest time
for new tickets

 

Development


Sprints


Automated Tests


Releases

Team Tillo callout

Job Applicants

1,212
Job Applicants

Interviews

341
Interviews

New Starters

44
New Starters

Employee Retention

92%
Employee Retention

Mental Health

09
Mental Health Blogs

Happiness

8/10
Avg. Happiness Rating

Breakfast

09
Breakfast at Tillo's

Company Events

10
Company Events

Thumbs Up 342

#nice-feedback

Slack Messages

13:34: Thank you so much for your
help on this project! prey

17:25: Amazing work from the dev
team! superstar

10:23: Congratulations on your 1
year Tilloversary party

#nice-feedback

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